Released – March 2025
Notification Update: Multi-unit log-ins now display task notifications across all locations in the drop-down menu.
Clicking a task will navigate you to the associated location.
Notifications in the drop-down are marked as "read" upon clicking.
Additional options are accessible via the 3 dots in the top right of the drop-down.
Released – February 2025
Guardian Update: Further improvements to minimize AI hallucinations.
Appointment Booking Metrics: Added metrics displayed on the dashboard for appointment booking-based brands.
Call Log: Ability to log phone call interactions, providing insights beyond the notes section.
In-Person Interaction Log: Allows team members to record important in-person interactions, particularly first-time visits.
Logs sync with ClubReady notes, offering AI more context for future client communications.
Reschedule Option for Cancellations: AI now prompts users to reschedule before proceeding with cancellations.
Submit Enhancement: Using the link located under all Hailee communication, provide feedback (Good or Bad) to help guide further communication from Hailee.
The new "Enhance your AI Assistant" pop-up will show with a few questions to help guide your AI Assistant in the future.
Hailee will use this feedback for personal training in relation to her communication reachout.
Additional training videos to come - reach out to your CSM for any immediate questions or suggestions.
Stack Outreach & Message Reply Paused Filters:
Located in your inbox, these new filters will provide a visual of all clients who may have their AI stack outreach or AI message reply currently paused.
We recommend regular review of these filters to make sure AI communication is not disrupted.
Released – January 2025
Guardian Update: Additional improvements to reduce AI hallucinations.
More Guardians Deployed: Continued improvement with more guardians monitoring AI interactions, especially in challenging conversations.
AI Handling of Dates & Times: Improved AI handling of class bookings to avoid incorrect or conflicting class times.
MMS Messaging: Ability to send and receive MMS messages (Note: Not yet available in campaigns).
Campaign Management Enhancements:
Save as draft
Edit and cancel campaigns
View detailed campaign delivery info (who received/didn't receive)
Schedule 1:1 messages
Mobile-friendly UI