These controls determine when your AI assistant is active, who it can respond to, and
how it engages with clients. Use them to manage outreach behavior, member interaction, and response timing across your studio's communication flow.
AI Assistants Enabled
Master control for enabling or disabling the assistant entirely. When turned off, the assistant will stop all outreach, replies, and task activity across the platform.Stack & Task Outreach Enabled
When enabled, the assistant will automatically send messages tied to stack rules or staff tasks. For example, if a client enters a follow-up stack (like “Unscheduled – 24 Hours”), or if a task is created (like “Follow up with lead”), the assistant will handle initial outreach automatically based on training.Message Reply Enabled
Controls whether the assistant can reply to inbound client messages. This includes text replies triggered by questions, responses to outreach, or general check-ins. If disabled, the assistant will not reply even if contacted directly by a client.Message Reply Enabled for Members
When on, the assistant is allowed to reply to active members (not just leads or prospects). This is useful for ongoing engagement, booking reminders, or membership-related questions. Turning this off limits replies to only non-members (e.g., leads in a trial or sales funnel).Message Reply Response Time
Controls the delay between when a message is received and when the assistant sends a reply. This can be used to make the assistant feel more natural, avoid interrupting users too quickly, or match brand tone.Dynamic – Response time adapts to conversation context:
Faster (15–30 seconds) if a conversation is active
Slower (3–5 minutes) if the thread has been idle for a while
Instant – Sends a reply immediately upon receiving a message
Fixed delays – Sends a reply after a consistent delay:
15 seconds
30 seconds
45 seconds
1 minute
2 minutes
3 minutes
4 minutes
5 minutes
Dynamic is best for natural-feeling conversations. Fixed times are useful for creating a predictable pacing or managing expectations.