Introduction
The Rebuttals tab is where you can train Hailee to handle objections — the common concerns or hesitations clients raise during the sales process. This section helps you shape how Hailee responds in these moments, giving her the tools to sound more like your best salesperson.
While optional, adding rebuttals can make a big difference in conversion rates. Think of it as teaching Hailee the same objection-handling techniques you’d coach a new sales associate on.
What You’ll See in the Rebuttals Tab
Each entry includes:
Name – Organizational label for the rebuttal (e.g., “Too Expensive” or “No Time”).
Description – Optional, but helpful for Hailee when scanning and organizing content.
Objection – The client’s common objection (e.g., “I don’t have time to commit”).
Response – A suggested script or talking points you’d like Hailee to use.
Expires Date – Rarely used, but helpful if objections are tied to temporary offers or promotions.
Active Toggle – Allows you to activate or deactivate rebuttals as needed.
Adding and Managing Rebuttal Content
Use the open button or double-click to edit an entry.
To create a new rebuttal, use the new rebuttal option at the top.
Examples of objections to include:
“I don’t have time to commit.”
“It’s too expensive.”
“I want to try it first before I buy.”
Write responses in a way that reflects your brand tone — supportive, encouraging, and never pushy.
Remember: Hailee won’t copy and paste your response word-for-word. She uses this content to learn your approach and shape her own answers naturally.
Important to Remember
Rebuttals are tools and education for AI, not strict scripts.
Hailee uses them as a foundation for building suggested responses.
Responses you add here should mirror how you’d like your staff to overcome objections in real conversations.
Why This Matters
Objection handling is one of the most important parts of the sales process. By teaching Hailee how to respond, you’re ensuring she can:
Keep the conversation going instead of letting a lead go cold.
Represent your studio’s values and tone authentically.
Support your team by reinforcing consistent messaging.
Pro Tip: Start small. Add 3–5 of your most common objections first, then expand as you see how Hailee adapts.